Do you have a query about the medication you are on?
This might include questions such as:
– how does my medication work?
– are there any long term side effects?
– is my medication safe?
– can I drive on this medication?
– how should I take my medication?
– what if I forget a dose?
Visit the NHS Medicines Website – You can find the answers to all these questions in the NHS Medicines A-Z guide. This guide covers virtually every medicine which we prescribe at the Mattishall & Lenwade Practice.
Speak with our clinical pharmacists – Our clinical pharmacists can also answer queries about your medication / prescriptions. Speak to reception who can book an appointment for you.
Phone the surgery to speak to our dispensary (Monday – Friday 09:30 – 11:30 & 15:00 – 17:00)
You can also log into your SystemOnline and send us a message. This will be triaged by our team.
Dispensary Information
For Mattishall please call 01362 858585 to speak to a member of staff with a medication query between 09:30 and 11:30 and 15:00 and 17:00 Monday to Friday.
For Lenwade please call 01603 871160 and request to speak to a member of dispensary staff during opening hours.
Patients should be aware that the line is often very busy before and after weekends and holiday periods.
Currently, prescriptions are ready for collection within 7 working days (excluding weekends and Bank Holidays).
Are you trying to chase a prescription?
Is it something we have prescribed? You can track your prescription using:
The NHS app – for more details on how to do this click here
SystmOnline – for more details on how to do this click here
Phone the surgery to speak to our dispensary (Monday – Friday 09:30 – 11:30 & 15:00 – 17:00)
Is it something the hospital has prescribed or asked us to prescribe from a letter?
Please note we cannot prescribe medication suggested by the hospital until we get a written letter stating the exact medication, dosage and frequency.
– It can take the hospital 2-3 weeks following on from your hospital appointment for the clinic letter to be sent to us (a timeframe often not appreciated by the hospital doctors)
– If you need an urgent medication following from a hospital review, it is hospital policy that to avoid delay they should prescribe an initial 2 week supply of the medication.
– If we do not have the hospital letter and it is an urgent prescription we may insist that the hospital team is contacted to provide the initial medication prescription
