Chasing a Test Result?
If you’re waiting for the result of a test (like a blood test or X-ray), here’s what you need to know:
Test Results from the Surgery
If you’ve had a test arranged by one of our clinicians – such as a blood test, urine test, or X-ray – the results will be sent directly to our clinical system. These are reviewed by the clinician who requested the test.
We receive around 250 test results every day, including weekends. Because of this, it may take a few days for your result to be processed and reviewed.
It is your responsibility to check your test results.
If your results require attention, a clinician may contact you – this could be by phone, online message, or via our reception team.
If your results are normal and no further action is needed, they will be added to your medical record and you may not be contacted.
We recommend regularly checking your results to stay informed about your health.
How to View Your Test Results
The quickest way to check your results is through the NHS App. You’ll find them in the “Test Results” section once they’ve been reviewed by a clinician.
You can also use SystemOnline to view your results, if you’re registered with the service.
If you’re unable to access online services, you can call the surgery. We recommend calling after 2:00pm, when our phone lines are usually less busy.
Please note: our reception team can only give you results that have already been checked by a clinician.
Following Up on Results
Please allow five working days for most results to come back and be reviewed.
It is your responsibility to follow up if you haven’t heard anything.
Tests Ordered by the Hospital
If your test was arranged by a hospital doctor, the results go directly to the hospital—not to us.
Your GP surgery does not automatically receive these results. It’s the hospital’s responsibility to inform you of the outcome.
To follow up, please contact the hospital department where your test was arranged. If it was done at Norfolk & Norwich Hospital, you can call their switchboard on 01603 286 286.
The hospital team should also let you know how and when to expect your results.
Understanding Your Tests
Blood Tests: A blood test involves taking a sample from a vein in your arm and sending it to a lab. It can check your general health, detect infections, or monitor how well your organs are working.
We can see children for blood tests 8 years +, children younger will be asked to book in at the phlebotomy department at the hospital.
X-rays: An X-ray lets us see inside your body. It’s used to check bones for breaks and spot issues like pneumonia or breast lumps.
During the test, you’ll be asked to lie down or stand while a radiographer takes the image.
For more information, visit the NHS pages on blood tests and X-rays.
Non-urgent advice: Notice
Confidentiality and Data Protection
We take your privacy seriously. Test results will only be given to the patient they relate to.If you want someone else to receive your results, you must give us written permission in advance. If a patient is unable to understand their results, we may share them with a nominated representative.
