WELCOME TO ANIMA!
From the 4th of August, we will be introducing Anima, a new online triage and appointment system designed to help you quickly get the care you need.
A Faster, Easier Way to Contact Us
You can now book appointments and submit medical or admin requests directly to our team using Anima – an easy-to-use, secure online system accessible from your phone, tablet, or computer. Whether you need help with a health issue, a sick note, want to update your details, or book an appointment, Anima sends your request straight to our triage team for fast and efficient review.
No more waiting on hold – just a few simple questions to get you the right care, at the right time.
Prefer to call? Our reception team will fill out the same Anima form with you over the phone.
Check out out FAQ below:
What is Anima?
Anima is our new online triage and appointment system, designed to make accessing care faster and more convenient. Instead of calling and waiting on hold, you can submit a request online using a simple form. Anima will ask you a few straightforward questions about your symptoms or query, which helps our clinical team understand what you need. Your request is reviewed by the same triage team you’d speak to on the phone. Prefer to call? That’s absolutely fine, our reception team will use the same Anima system to help you over the phone.
Why are we using Anima?
We’re introducing Anima to improve access to care, reduce waiting times on the phone, and help our team prioritise patients based on clinical need. With Anima, we receive all the relevant information up front, so we can make quicker, safer decisions and direct you to the most appropriate clinician or service. This is also in line with NHS England guidance, which encourages practices to use online triage models to manage demand safely and fairly. This will eliminate the current “first come, first based” service.
What kind of requests can I submit through Anima?
You can use Anima to:
- Request a GP or nurse appointment
- Ask for medical advice
- Request sick notes
- Update personal details
- Submit general admin questions
Please note: Repeat prescriptions should still be ordered via the NHS App or SystemOnline – Anima is not used for medication requests.
When can I use Anima?
Anima is available Monday to Friday, from 6:00am to 4:00pm. On very busy days, we may need to close access earlier to safely manage the day’s demand. In urgent situations, contact NHS 111 or 999.
How does triage work and when will I hear back?
Once you submit your request, it goes through our clinical triage process. This allows us to traffic light requests based on urgency:
- Red (urgent): You may be offered a same-day appointment or signposted to emergency services
- Amber (moderate): You may be seen within 3–5 days
- Green (routine): You may be offered an appointment in 7+ days
We aim to respond to all requests within 48 hours, though urgent cases are often dealt with on the same day
What if I can’t use the internet or don’t feel confident using Anima?
No problem! Just call our reception team, and they’ll go through the questions with you and submit the request on your behalf. We also have support available at reception if you’d like help learning how to use Anima yourself in future. We’re here to make access easier, not harder.
Is my information safe, and will it be added to my record?
Yes. Everything submitted through Anima is secure, fully confidential, and automatically added to your medical record, just like a face-to-face consultation.
Can I submit more than one issue at a time?
Start with your main concern, as this helps us triage your needs more effectively. If you have more than one issue, mention this in the form or during our response, we’ll do our best to help with everything.
Do I need to download an app to use Anima?
No download required. Anima is web-based and works from any internet-connected device – phone, tablet, or computer. You can log in using your NHS login, just like with the NHS App.
What if I need help using Anima or something goes wrong?
Our reception team is here to support you. For technical issues with the system itself, you can also contact Anima supportdirectly at support@animahealth.com.
How to Get Started
Visit patients.animahealth.com or scan the QR code on our posters and flyers, we have them around the surgery. You can submit a request in just a couple of minutes, and we’ll take it from there!
